Legal
Last updated: October 2026
Ascenda One Pty Ltd (Ascenda Flow) respects your privacy. This policy explains what personal information we collect when you use this site, the Mac app, or the work-pattern baseline, why we collect it, and who we share it with. It is designed to align with the Australian Privacy Principles (APPs) and Apple App Store guidelines.
When you use this site we may collect:
We do not collect payment information, government identifiers, or sensitive health records. The work-pattern baseline collects self-reported answers about how you work — not clinical or biometric data.
The Mac app is local by default.
Your journal and reflections stay on this Mac unless you turn on sync. Connected tools provide operational shape: counts, timings, and tool events. Not your keystrokes, screen, messages, or source code. Cloud chat processes only the text you deliberately submit to that conversation.
We do not sell or rent your data. We work with the following trusted third-party services:
Email communications — your name and email address are sent to ActiveCampaign to manage your waitlist placement and send follow-up emails. You can unsubscribe from any email at any time.
Authentication — when you sign in to purchase Pro or manage your account, identity is handled by Kinde (email and optional social connections). We use this to link your Ascenda account for billing and entitlement.
Payments — when you purchase Pro, payment is processed by Stripe Checkout. Card details are handled by Stripe; we do not store full card numbers on Ascenda systems.
Product analytics and session replay — anonymous usage events (e.g. page views, form completions, plans viewed) are sent to PostHog to help us understand how people use the site. PostHog also records sessions on this website: page layout, clicks, scrolling and mouse movement, so we can see where a page confuses people. Anything you type into a form field is masked before it leaves your browser. Licence keys and emails are never included in these events. Replay covers this website only; the Mac app does not record your screen.
Site analytics — page views and the same anonymous events sent to PostHog (e.g. a download clicked, a sign-up completed) are sent to Google Analytics so we can see which pages people open and act on. Licence keys, names and emails are not sent in these events.
Conversion tracking — on successful waitlist signup, a one-way SHA-256 cryptographic hash of your email address is sent to LinkedIn solely to measure advertising effectiveness. The hash cannot be reversed to recover your original email.
This website sets no analytics cookies and keeps no analytics identifier on your device, for every visitor, wherever you are. Google Analytics receives page views without a cookie, so it can't recognise a return visit. PostHog holds its ID in memory only, until you close the tab. Because nothing is stored, there is no cookie banner to answer. We never turn on Google's advertising signals.
Session replay follows the same rule: it records this website without keeping an ID on your device. Form fields are masked.
Earlier versions of this site set _ga and ph_ cookies for visitors who allowed them. If your browser still has them, the site deletes them on your next visit.
All data is transmitted over encrypted connections (TLS 1.2+). We apply best-practice security controls and restrict access to authorised personnel only. Data is hosted on enterprise-grade cloud infrastructure with encryption at rest.
You may at any time:
To exercise any of these rights, contact us using the details below.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion at any time by contacting privacy@ascenda.one.
For any privacy questions or to exercise your rights:
Email privacy@ascenda.one
Mail Ascenda One Pty Ltd, 16 Nexus Way, Southport QLD 4215, Australia
by Ascenda (ascenda.one)How Flow handles your data
© 2026 Ascenda One Pty Ltd. All rights reserved.
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